Privacy Policy
FastFix (“we,” “us,” or “our”) operates fastfixhelp.com and related trade sites. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our websites or contacting us, you agree to the practices described here.
Last updated: March 2026
Information We Collect
Information You Provide Directly
When you contact us through our website forms, by phone, or by text message, we may collect:
- Your name
- Phone number
- Email address
- Home address or service location
- Description of the work you need done
Information Collected Automatically
When you visit our websites, our servers and third-party analytics tools may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website
- Device type
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and schedule or provide services
- Send appointment reminders or follow-up communications related to your project
- Improve our website and service offerings
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your contact information is used only to serve you as a customer or prospective customer of FastFix.
Text Messaging
If you opt in to receive text messages from FastFix, we will use your phone number only to send messages related to your inquiry or service appointment — such as confirmations, scheduling updates, and follow-ups. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Cookies
Our websites may use cookies — small text files stored on your device — to remember your preferences and improve your browsing experience. You can disable cookies in your browser settings, though some site features may not work as expected if you do.
Third-Party Services
We may use third-party services such as Google Analytics to understand how visitors use our websites. These services have their own privacy policies governing how they handle data. We do not control these third parties and are not responsible for their privacy practices.
Data Retention
We retain your information for as long as necessary to provide services and meet our legal obligations. If you would like us to delete your information, contact us at the information below.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of text message communications at any time by replying STOP
Children’s Privacy
Our websites are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our websites after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
- Phone: (989) 575-4300
- Website: fastfixhelp.com/contact
- Service Area: Saginaw, Bay City, Midland, and the surrounding Tri-Cities area, Michigan